avc8 Privacy Policy

1. Introduction

avc8 ("we", "us", or "our") operates the online casino and sports betting platform accessible at avc8.ws. We are fully committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy sets out, in clear terms, the types of information we collect, the lawful basis on which we process that information, how long we retain it, and the rights you hold over your own data.

By accessing or using the avc8 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact us to have your account and associated data reviewed.

2. Information We Collect

To provide a safe, reliable, and personalised gaming experience, avc8 collects the following categories of personal data from users:

• Identity data: full name, date of birth, gender, and government-issued identification (national ID or passport) for KYC verification purposes.
• Contact data: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial data: transaction records related to deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported payment methods.
• Technical data: IP address, browser type and version, device type and operating system, session logs, and pages visited on the avc8 platform.
• Gameplay data: game history, wagering activity, bonus usage, win/loss records, and responsible gaming self-assessment responses.

We collect this data directly from you when you register, make a transaction, or interact with platform features. Some technical data is collected automatically through standard server logs and cookies.

3. How We Use Your Information

avc8 processes your personal data for specific, legitimate purposes only. We do not use your information for any purpose beyond what is described below:

• Account management: to create, verify, and maintain your avc8 player account, including KYC identity checks required for responsible gaming compliance.
• Transaction processing: to securely facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, or other supported options).
• Service improvement: to analyse gameplay patterns, platform performance, and user behaviour in aggregate (anonymised) form to improve the overall avc8 experience.
• Promotional communications: to send you relevant bonus offers, tournament notifications, and platform updates — only where you have provided explicit consent to receive such communications.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security incidents that could harm you or other users of the platform.

4. Sharing of Your Information

avc8 does not sell, rent, or trade your personal information to any third party. We only share data in the following limited circumstances:

• Payment processors: financial data is shared with authorised payment service providers (such as bKash or Nagad) solely to process your requested transactions. These processors are contractually bound to handle your data securely and confidentially.
• Technology partners: anonymised or aggregated technical data may be shared with platform infrastructure and analytics partners strictly to operate and improve the avc8 service. No personally identifiable information is passed to these partners.
• Legal obligations: where required by applicable law or in response to a valid legal process (such as a court order or regulatory inquiry), we may disclose information to the relevant authorities. We will notify you of such disclosures where legally permitted to do so.

In every case, we require any party with whom data is shared to maintain appropriate technical and organisational security measures and to use the data only for the specified purpose.

5. Payment Data & Financial Security

When you make a deposit or request a withdrawal on avc8 using bKash, Nagad, Rocket, Upay, or a bank transfer through institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, the transaction is processed through encrypted, secure channels. avc8 does not store full payment account credentials on its servers. Only transaction reference numbers and amounts are retained for record-keeping and dispute resolution.

All financial data is treated as sensitive information and is subject to the highest level of internal access controls. Only authorised avc8 finance personnel may view transaction-level data, and only when required to resolve a specific query or complaint from a player.

6. Cookies and Tracking Technologies

avc8 uses cookies and similar tracking technologies to enhance your browsing experience and to collect anonymous usage statistics. Cookies are small text files stored on your device when you visit our platform. We use three categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function and cannot be switched off. They include session authentication tokens that keep you logged in securely during your visit.
• Performance cookies: these collect anonymised information about how visitors use avc8, such as which pages are visited most often, helping us identify areas for improvement. No personally identifiable information is captured.
• Functional cookies: these remember your preferences (such as language settings) to provide a more personalised experience on return visits.

You can manage or disable non-essential cookies through your device's browser settings at any time. Please note that disabling certain cookies may affect the functionality of the avc8 platform and limit some features available to you.

7. Data Retention

avc8 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected. Active player accounts will have data retained for the duration of the account's active status plus a minimum period required for financial record-keeping and legal compliance. For most data categories, this means personal and financial records are held for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

Once the retention period has expired, or upon a verified deletion request from you (subject to our legal obligations), your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Your Data Rights

As a user of avc8, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of all personal data we hold about you, along with information on how it is being used and with whom it has been shared.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
• Right to erasure: subject to our legal record-keeping obligations, you may request the deletion of your personal data. We will action verified erasure requests for data that we are not required by law to retain.
• Right to withdraw consent: where your data is processed on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by updating your communication preferences or contacting our support team.

Please note that exercising certain rights may affect your ability to use parts of the avc8 platform, particularly where data processing is necessary for account operation or regulatory compliance.

9. Age Restriction & Children's Privacy

avc8 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to confirm they are aged 21 or older and to submit valid identity documentation for KYC verification. If we discover that personal data has been collected from a user who is under 21 years of age, we will immediately suspend that account and delete the associated data from our records.

10. Security Measures

avc8 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting who within avc8 can view personal data, regular internal security reviews, and secure server infrastructure. Our platform is designed with fair play and data integrity as foundational principles.

While we take every reasonable precaution to keep your data secure, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users as promptly as possible and take all necessary steps to contain and remediate the incident.

11. Changes to This Privacy Policy

avc8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the avc8 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way avc8 handles your personal data, our support team is here to help. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]